Job Description
The role:
Our client is seeking dynamic, people-driven professional to join our High-Octane Booking Department to join their team based in Albufeira. This role is the heartbeat of our high-end service provider business, ensuring that every client interaction is seamless, personalized, and infused with the excellence our brand represents.
You will thrive in a fast-paced environment, balancing precision scheduling, client relationship management, and a deep passion for delivering outstanding service.
Key Responsibilities
- Client Booking Management: Handle all client bookings from inquiry to confirmation, ensuring a smooth and personalized process.
- Relationship Building: Deliver warm, professional, and proactive service at every interaction, creating memorable client experiences.
- High-End Service Standards: Maintain the highest levels of discretion, confidentiality, and professionalism in line with luxury industry expectations.
- Coordination & Logistics: Liaise with fleet management, drivers/hosts, and external partners to guarantee flawless execution of bookings.
- Problem-Solving Under Pressure: Anticipate potential challenges and resolve them swiftly to uphold service excellence.
- CRM & Systems Management: Use booking platforms and CRM tools to ensure accuracy, efficiency, and client satisfaction.
- Upselling & Cross-Selling: Identify opportunities to enhance client experiences through tailored service recommendations.
Required Skills & Qualities
- Passion for people handling and client satisfaction.
- Exceptional communication skills (verbal and written).
- Strong organizational skills and attention to detail.
- Ability to remain calm and solution-focused in high-pressure situations.
- Experience in hospitality, concierge services, luxury travel, or a high-end customer service environment.
- Tech-savvy with booking platforms, CRMs, and digital communication tools. (Training is provided).
- Multilingual abilities (Fluency in both English and Portuguese is a must)
Why Join the team?
- Be part of a prestigious brand that delivers world-class service.
- Work in a high-energy, fast-paced department where no two days are the same.
- Opportunities for professional growth in the luxury service industry.
- A collaborative environment where passion for people and excellence are at the core.
Details:
Contract: Full time, permanent with contract provided
Salary: 1,250.00 eur per month + meal allowance per working day
Start date: To be discussed at interview